Processing Policy:

• Pre-Made Items (Personalization Only): Items that are already made but require personalization will be processed within 3 business days.
• Customized Items (made-to-Order): Fully Customized items that are created from Scratch require 2 weeks (14 business days) for processing
• If you need your order processed sooner, rush processing services are available upon request

To request rush processing:

• Send a message to the shop owner detailing your request.
• Pay the applicable rush service fee.

Please note: All rush processing requests must be approved by the shop owner. Approval is subject to availability and is not guaranteed.

Shipping Policy: We ship using

• UPS Ground: Typically delivers within 1-5 business days after processing, depending on the destination.
• UPS Priority Mail: Typically delivers within 1-3 business days after processing, depending on the destination.

Please note: Shipping times are estimates provided by the carriers and do not include processing time. Delays caused by the carrier (e.g., weather,holidays, or other unforseen events) are beypone our control.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please use this tracking number to montior the status of your shipment.

We are not responsible for damages incurred during shipping. Any damage claims would have to be made to the shipping carrier. We are not responsible for shipping delays caused by carrier.

Return Policy:

Due to the custom nature of our products, we do not accept returns or cancellations. Custom made items are uniquely tailored and cannot be resold. If your plans change, and you need to change theme or items in your order, you may do so if your order has not been started.

Custom Order:

When placing an order for custom items provide the date the order is needed. The date needed should not be the date of the event. If the date provided is the same day as the event we are not responsible if your items do not arrive in time for your event.

For orders over $300 an contract will be required to be signed by the purchaser. We will require identification and matching credit card/debit card to be submitted at our discretion. This is in effort to combat fraudulent orders. Alternatively, the order can be paid via Zelle. Please email us if you. would like to pay via Zelle.

Proof & Approval Policy:

PLEASE BE SPECIFIC AS POSSIBLE WHEN PROVIDING DESIGN DETAILS SEND ANY AND ALL INSPIRATION PHOTOS, INVITATIONS. EXAMPLE DESIGNS, ETC.

You will receive a proof for approval prior to printing an order. Once we send the proof minor changes can be made. For example, spelling mistakes, minor color changes, photo placement, adding or removing small elements of the design or font choice are minor changes. Major designs changes will result in a design fee of 15+. For example, complete theme changes, changing a photo that has already been edited, changing your items, or multiple design changes would be considered major changes. We allow up to 72 hours for approval, once 72 hours has passed the order will be shipped as is.

Chargebacks:

Please reach out to us via email for any issues with your order. Our goal is to amicably resolve all customer issues. If you decide to file a chargeback with your bank you will no longer be able to shop with PartyFavorsbyReddcreations. Any future orders will be cancelled. Any fraudulent chargebacks will result in legal action.

Please feel free to reach out with any questions or concerns with your order. partytime@partyfavorsbyreddcreations.com